Privacy Policy
Last updated: October 9, 2026
Your Files Are Private - We Never Look
Your data remains completely private throughout our service.
- • We do not open, interpret, or analyze your files. Scripted processing may read file contents solely to compute hashes and generate verification manifests.
- • Files are encrypted in transit (HTTPS) and at rest (AES-256 or B2 equivalent)
- • All file content is permanently deleted within 24 hours of successful delivery.
- • Only file metadata (names, sizes, folders, checksums) remains in your dashboard for convenience - you can request deletion anytime.
Information We Collect
Order & Account Information
- • Name and shipping address
- • Email address for order communications
- • Payment information (processed securely via Stripe)
- • Order preferences and special instructions
File Metadata for Service Delivery
- • File names, sizes, and dates for manifest generation
- • SHA-256 checksums for verification purposes
- • File organization structure you specify
Technical & Support Information
- • Website page views and where visitors came from
- • Error reports when something breaks
- • Order processing logs for quality assurance
- • Customer support communications
How We Use Your Information
Service Delivery
- • Process and burn your files to M-DISC
- • Generate manifests and verification reports
- • Ship completed orders to your address
- • Provide order status updates
Communication & Support
- • Send order confirmations and updates
- • Respond to customer support inquiries
- • Notify about shipping and delivery
- • Process returns and refunds when needed
Data Retention & Deletion
Your File Content
Permanently deleted within 24 hours after successful delivery
Dashboard File Lists
Metadata remains in your dashboard for convenience until your delete request is processed
Order Records
Retained for 7 years for business and tax compliance
Information Sharing
We Do Not Sell Your Data
We never sell, rent, or share your personal information or files with third parties for marketing purposes.
Limited Sharing Only For:
- Payment Processing: Stripe handles payments according to their privacy policy
- Shipping: Carriers receive only shipping addresses and tracking info
- Legal Requirements: If required by valid legal process or court order
Who Helps Us
These services handle some data on our behalf so we can run Permanent Memory:
- • Vercel: hosts this website
- • Backblaze B2: stores uploaded files until delivery
- • Stripe: processes payments
- • Mailgun: sends sign-in links and order emails
- • Google: sign-in, if you choose Sign in with Google
- • Amplitude: page view analytics
- • Sentry: error reports so we can fix bugs
Your Privacy Rights
You Can Request:
- • Access to your personal data we hold
- • Correction of inaccurate information
- • Deletion of your data (where legally permitted)
- • Copy of your data in portable format
- • Deletion of your dashboard file lists anytime
Website Analytics & Cookies
We count page views and see which links bring visitors here. We do not record your screen or track your clicks. No tracking cookies for advertising.
Essential Functions Only:
- • Sign-in and cart session for the order process
- • Basic page view analytics (Amplitude)
- • No third-party advertising trackers
Policy Updates & Contact
Policy Changes
We may update this policy to reflect service changes or legal requirements. Significant changes will be communicated via email. Continued use constitutes acceptance of updates.
Questions or Privacy Requests
Email: hello@permanentmemory.com
For more information about account usage, responsibilities, and order terms, see our Terms of Service.